Praca Praca Global Support Lead

edge recruitment

For our Client, international IT company, which provides high - quality software solutions, we are currently looking for: Global Support Lead Location: Kraków (woj. małopolskie)

Global Support Lead

Data publikacji:
23.11.2011
Miejsce pracy:
Kraków
Branża:
IT :: Management

Opis Stanowiska:

The Support Lead role is a full-time, remote technical support position, aimed atproviding customers with in-depth support and troubleshooting for the companysoftware products and solutions.

Main duties:

  • Leading and mentoring a group of company Technical support specialists on level 1-2
  • Managing assigned accounts within the scope defined in Support process
  • Allocating, monitoring, and directing Support resource activities
  • Supporting company customers via phone or e-mail
  • Resolving problems reported by customers
  • Delivering incident resolution to customers within Service Level Targets
  • Monitoring open case status and correcting discrepancies
  • Identifiyng process improvement opportunities
  • Assisting in training other Help Desk Support tiers
  • Making regular reports, identifying and diagnosing issues and needs, escalating to resolve in both company and Customer organization



Requirements:

  • Master's degree in the related field, preferably Computer Science or Engineering Minimum 2 to 4 years' experience in software industry or equivalent
  • Knowledge of C++ or C# and MS Visual Studio
  • familiarity with database servers (MS SQL or Oracle)
  • Knowledgeable in Windows server based technologies
  • Strong customer service orientation and ability to work effectively both internally and externally
  • Excellent customer service skills
  • Fluent in English (speaking and writing)
  • Knowledge of IT operations, responsibilities, work flow processes and procedures are
  • a definite plus


We offer:

  • large international organization with cross-functional development opportunities
  • possibility for further education – both professional and personal
  • working within a dynamic, expanding development team

 

To express Your interest in the offer, please submit Your resume to: rekrutacja@edge.com.pl with the reference number: GSL/zarabiaj.pl/11/11 in subject.

 

Please note that we will contact only selected Candidates.

Uprzejmie informujemy, że odpowiadać będziemy tylko na wybrane oferty.

Prosimy o dopisanie w CV następującej klauzuli "Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w mojej ofercie pracy dla potrzeb niezbędnych do realizacji procesu rekrutacji (zgodnie z ustawą z dn. 29.08.97 roku o Ochronie Danych Osobowych Dz. Ust Nr poz. 883)".