Praca Praca Service Desk Specialists

Inter-Recruitment.pl

Service Desk Specialists

Data publikacji:
22.7.2010
Miejsce pracy:
Warsaw
Branża:
IT :: Programowanie / Telekomunikacja

Opis Stanowiska:

serve as the initial point of contact for customers requiring assistance with computer hardware, software, or network issues. They answer calls and emails from customers, capture relevant information via an on-line system, and gain an understanding of the user obstacle. Service Desk Specialists provide an immediate resolution when possible, or refer the customer to a third party when necessary.

Od kandydatów oczekujemy:

  • Interface with client and support teams to ensure effective communication to accurately identify computer equipment problems and service obstacles and solutions.
  • Open new client accounts.
  • Troubleshoot multiple network, software, and hardware issues.
  • Document and escalate issues when immediate resolution cannot be obtained.
  • Propose solutions for second and third level problems and assist appropriate groups to achieve resolutions.
  • Participate in resolution of service-related issues and development of standard operating procedures.

Oferujemy:

  • Language requirements are English and local Polish vernacul
  • 1st level support for network, desktop (hardware, software, peripherals), on multiple platforms. This job is specific for Windows user Support - but we also support Mainframe, MAC, Unix, and Midrange (AS400).
  • Remedy not a requirement, but experience with ANY online ticketing system is important.
  • Typical problems/issues: password / security, network access / VPN, Microsoft shrink wrap software support (Outlook, Office, Internet Explorer, etc).
  • 100% phone and email support, not desk-side support: 1st level network and desktop support also via remote control software.

Prosimy o dopisanie w CV następującej klauzuli "Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w mojej ofercie pracy dla potrzeb niezbędnych do realizacji procesu rekrutacji (zgodnie z ustawą z dn. 29.08.97 roku o Ochronie Danych Osobowych Dz. Ust Nr poz. 883)".