Customer Service Specialist with Finnish and English

Do you want to use the Finnish and English language in your daily work? Would you like to work in international company? As a Junior Business Service Advisor you can work every day with people from all over the world, develop your career and work in a professional environment with customers and other teams.

Who do we recruit for? Our client is global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. It has its office in Warsaw.

Opis stanowiska

• Customer Service activities related to service and repair requests from the customers over the phone or via e mail 
• Validation of contractual agreements related to Service and Repair process 
• Order management and returns management activities in SAP 
• Coordination of service and repair process with internal teams and spare parts vendors 
• Ensures resolution of queries within the contractual metrics 
• Dedicated activities within the Order Management process such as order acknowledgement, validation, integrity checks both for internal and external customers 
• Verifying and monitoring the received orders to assure correctness 
• Communicating any issues to customers or suppliers 
• Being an active and supportive member of the team focused on team targets

Wymagania

• Very good English and Finnish min. B2  
• Microsoft Office package knowledge Excel, Word, PowerPoint  
• Preferably experience in customer service 
• Good understanding and hands on experience in OTC or Order Management processes 
• Well established analytical skills, time and priorities management 
• Agility to learn fast and work in dynamic, ever changing environment 
• Experience in working with SAP would be an asset

Oferujemy

• Using foreign language and new technology solutions daily, cooperating with various global Clients. 
• Constant support and clear development path from your first day at office dedicated Buddy, who will help you in adjusting to the new workplace. 
• Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings. 
• Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are.  
• A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life.  
• Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives. 
• Full work comfort private medical care, life insurance, access to MyBenefit platform, bonuses for referring new employees.