Customer Success Specialist with Dutch

Do you speak Dutch and English?

Take on a new challenge and use your skills!

We are looking for candidates for positions related to Customer Service and Back Office for our global clients. The scope of duties and the offer will be adapted to your expectations and skills, and experience ... is not required! Your future employer will provide you with comprehensive training needed to work in this position.

Responsibilities:

• Resolve Customer requests received via all mediums (phone, email, fax)
• Be the first point of contact for Business Customers
• Work with the new digital live chat channels (both through the website and the mobile application)
• Liaise between customers and supply chain departments in coordination of delivery process
• Communicate to customers order and delivery status and any changes in the confirmed and promised delivery dates, agreeing changes or cancelling the sales order
• Support in the resolution of delivery queries

Requirements:

• Dutch Language Proficiency min. C1
• French Language would be an asset
• Bachelor degree preferred (Business related major) or equivalent experience
• Previous experience in Customer service or operations
• Possess a strong Customer service ethic and ability to understand, meet and champion the Customers needs
• Demonstrated communication and relationship building skills
• Demonstrate a willingness to be coached, showing an openness to feedback and performance improvement opportunities

Benefits:

• Attractive salary package
• Shell Card
• Additional funds for trainings and certifications (ACCA, CIMA, CIPS, Lean Six Sigma)
• Complex medical care and individual life insurance
• Assistive technologies and reasonable adjustments for people with disabilities
• Non-monetary benefits (e.g. MultiSport Card, vouchers for cultural and free time activities, 12 sports sections, and many more)
• Energetic atmosphere at work
• Attractive relocation allowance available once relocating from another country