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Talent Place

Customer Success Specialist with Dutch

We are looking for candidates for positions related to Customer Service for our global clients

Responsibilities

Resolve Customer requests received via all mediums (phone, email, fax)
Be the first point of contact for Business Customers
Work with the new digital live chat channels (both through the website and the mobile application)
Liaise between customers and supply chain departments in coordination of delivery process
Communicate to customers order and delivery status and any changes in the confirmed and promised delivery dates, agreeing changes or cancelling the sales order
Support in the resolution of delivery queries

Requirements

Dutch Language Proficiency min. C1
French Language would be an asset
Bachelor degree preferred (Business related major) or equivalent experience
Previous experience in Customer service or operations
Possess a strong Customer service ethic and ability to understand, meet and champion the Customers needs
Demonstrated communication and relationship building skills
Demonstrate a willingness to be coached, showing an openness to feedback and performance improvement opportunities

What we can offer

Attractive salary package
Additional funds for trainings and certifications (ACCA, CIMA, CIPS, Lean Six Sigma)
Complex medical care and individual life insurance
Assistive technologies and reasonable adjustments for people with disabilities
Non-monetary benefits (e.g. MultiSport Card, vouchers for cultural and free time activities, 12 sports sections, and many more)
Energetic atmosphere at work
Attractive relocation allowance available once relocating from another country