IT Operations Manager with German (m/f/d)

Cpl Jobs is a part of the larger European recruitment and HR services group, Cpl Resources. We help the greatest talents to develop their careers and enable leading companies on the Polish and European market to find the best professionals.

For our Client, international well-known organization, we are currently looking for candidates for a position of:

IT Operations Manager with German (m/f/d)

Place of work: Berlin

Responsibilities:

• Analysing and improving the business processes within an organisation for optimization;
• Anchors the key internal and external governance meetings, monitors adherence within engagement in order to sustain delivery predictability
• Conducts periodic reviews with ops managers and drives corrective action;
• Co-ordinates resource deployment across all processes for the engagement (team size, span, shift utilization, skill sets, technology rollout) in order to ensure budget & pricing assumptions compliance;
• Creates the scorecard for the engagement and ensure flow down for the team, in order to align the team with the engagement objectives;
• Reviews and signs off the KM methodology in order to build effective knowledge repository for the engagement.
• Discuss and plan for foray into new services in order to meet business objectives and generate additional revenue;
• Validates and prepares business case for identified opportunities
• Engages with the key client stakeholders on areas of Improvements and commits resources in order to enhance customer satisfaction

Requirements:

• 5 years of professional experience, ideally IT Service Desk Experience;
• Fluent German and English languages;
• Proven work experience as a team leader or supervisor;
• Output-driven, familiar with an SLA Approach.
• Able to understand the overall context between Service Center and customer(order), in order to anticipate potential customer needs and coordinate adequate response from management.

Our client offers:

• Work in a friendly atmosphere;
• Ability to develop and gain experience;
• Private healthcare;
• Flexible working hours;
• Vouchers for sights and restaurants;
• Company events;
• 28 days of vacation and special holidays.