Konsultant klienta z językiem angielskim i rumuńskim/niemieckim/fińskim/norweskim/greckim/słowackim lub słoweńskim

Our client is a large multinational family-owned consumer goods company offering high-quality products in nutrition, beauty, and home care.

The Customer Service Representative will provide an excellent level of customer support on a specific product or service. The consultants will interact with the company's clients by addressing inquiries revolving around product support, invoices, complaints and shipments. Each Customer Service Representative will handle only one market, that is why an ideal candidate should possess excellent command of one of the languages below and fluently speak English.

We look for candidates speaking English plus one of the below languages:

Norwegian /Finnish/Slovenian/Greek/Slovak/Slovenian/Romanian + English

Part of your daily responsibilities:

• Manage business queries and inbound calls
• Receive and respond to questions related to products, promotions, orders, invoices, payments, returns, online platforms, incentives, terms and conditions, etc., by using our knowledge management resources
• Process requests and update data in the database
• Document interactions in our ticket system
• Generate innovative ideas and solutions that will improve customers satisfaction

What you’ll need:

• Fluent command of any above language with English at minimum B2 level
• A great approach to teamwork and focus on internal and external customers
• Experience in customer service will be an asset, but is not a must

What can you expect from us?

• Online recruitment process
• Hybrid Work model (2 days from the office in the heart of Kraków and 3 days of work from home)
• Private medical care
• MyBenefit Cafeteria Platform (with Multisport card available)
• Group Life Insurance after probation period
• Additional day off for your Birthday
• Additional two days off per year for voluntary activities of your choice
• Employee discount for high-quality company’s products
• Various portfolio of internal & external trainings: professional certifications, access to e-learning platform
• Language courses co-financed by the company

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