- Ogłoszenia o Pracę
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- Project Manager in Translation
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Project Manager in Translation
- Data publikacji:
- 17-09-2021
- Miejsce Pracy:
- Kraków, Łódź, Opole
- Stanowisko:
- Tłumacz
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Direct customer engagement, to include scoping/kick-off calls, status update calls, conflict resolution calls, in line with Capita TI’s customer-centric focus
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Pro-active project management and delivery ownership, including task allocation to team colleagues
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Utilise industry knowledge with any complex/non-standard quoting and triggering when to defer to Language Solutions
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Ensure any potential new business opportunities identified are escalated as appropriate
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Periodic account review with client and preparation of operational reports, where applicable (this includes support/ownership during QBRs, monthly scorecard meetings, F2F client meetings etc.)
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Drive appropriate linguist usage, linguist feedback loop and escalation to Menager
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Proactive drive of process improvements, to include identification of inefficiencies and quality gaps, with follow-through implementation of appropriate solutions to increase profitability, quality and work culture
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Support in implementation of new requirements stemming from contractual review
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Act as coach/mentor to team members, including driving the necessary training, as part of customer focus and continuity of account knowledge
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Maintain records as required and adhering to ISO procedure and requirements
Our requirements
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1-2 years’ experience in translation or linguistics projects as Lead Project Manager
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Fluent English (written and spoken)
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Educated to Degree (preferably language-related)
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Experience within the translation and localisation industry
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Good command of various file types and/or CAT tools
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Experience in objection handling
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Ability to use initiative, proactivity and prioritisation
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Good working knowledge of Microsoft Office tools
What we offer
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Friendly work atmosphere and positive environment with great work-life balance (a 30-minute lunch break included in the 8-hour working day)
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Full-time home office
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Access to free in-house English classes, with our dedicated English Trainer
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Opportunity to become one of the Internal Trainers
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A multinational environment, with strong ties to UK business culture
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LuxMed medical healthcare and Generali group insurance
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Multisport Plus / Classic or MultiKafeteria benefit systems
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Extra day off for voluntary activities close to your heart
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Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform