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Capita Polska sp. z o.o.

Project Manager in Translation

  • Data publikacji:
  • 17-09-2021
  • Miejsce Pracy:
  • Kraków, Łódź, Opole
  • Stanowisko:
  • Tłumacz
Please apply through the followig link: https://tiny.pl/979w7   Your responsibilities
  • Direct customer engagement, to include scoping/kick-off calls, status update calls, conflict resolution calls, in line with Capita TI’s customer-centric focus

  • Pro-active project management and delivery ownership, including task allocation to team colleagues

  • Utilise industry knowledge with any complex/non-standard quoting and triggering when to defer to Language Solutions

  • Ensure any potential new business opportunities identified are escalated as appropriate

  • Periodic account review with client and preparation of operational reports, where applicable (this includes support/ownership during QBRs, monthly scorecard meetings, F2F client meetings etc.)

  • Drive appropriate linguist usage, linguist feedback loop and escalation to Menager

  • Proactive drive of process improvements, to include identification of inefficiencies and quality gaps, with follow-through implementation of appropriate solutions to increase profitability, quality and work culture

  • Support in implementation of new requirements stemming from contractual review

  • Act as coach/mentor to team members, including driving the necessary training, as part of customer focus and continuity of account knowledge

  • Maintain records as required and adhering to ISO procedure and requirements

 

Our requirements
  • 1-2 years’ experience in translation or linguistics projects as Lead Project Manager

  • Fluent English (written and spoken)

  • Educated to Degree (preferably language-related)

  • Experience within the translation and localisation industry

  • Good command of various file types and/or CAT tools

  • Experience in objection handling

  • Ability to use initiative, proactivity and prioritisation

  • Good working knowledge of Microsoft Office tools

 

What we offer
  • Friendly work atmosphere and positive environment with great work-life balance (a 30-minute lunch break included in the 8-hour working day)

  • Full-time home office

  • Access to free in-house English classes, with our dedicated English Trainer

  • Opportunity to become one of the Internal Trainers

  • A multinational environment, with strong ties to UK business culture

  • LuxMed medical healthcare and Generali group insurance

  • Multisport Plus / Classic or MultiKafeteria benefit systems

  • Extra day off for voluntary activities close to your heart

  • Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform