Support IT Specialist

Please apply through the following link: https://tiny.pl/97rbs

 

This role will be in charge of supporting and maintaining Desktop operating systems and general maintenance of all IT related hardware/software. Support IT Engineer will be also accountable for keeping the smooth running of computer systems and ensuring users get maximum benefits from them as well as providing onsite support to all internal clients of Capita Polska. This is a hybrid role – it is divided between on site and remote work.

 

What you’ll be doing:

• Installing and configuring computer hardware, operating systems and applications

• Troubleshooting systems, applications and simple network problems

• Independently diagnosing and resolving hardware or software faults

• Installing and replacing hardware parts

• Transferring and connecting IT equipment and cabling in server/patch rooms and office area

• Providing support, including procedural documentation and relevant reports

• Prioritising and managing many open cases at one time

• Performing other tasks assigned by Supervisor

• Providing excellent customer service to all internal clients of Capita Polska

• Providing Proactive and Can Do approach in identifying and resolving IT related issues

• Diagnosing and resolving more complicated technical issues with team members

• Setting up and configuring laptops, desktops and phone devices

• Ensuring security and upgrades which are applied and kept up to date on desktops and laptops

• Fault-finding to laptops and desktops

• Reporting faults and maintaining logs on, printers, desktops and laptops

• Maintaining and analysing software/hardware data bases

• Coordinating simple IT projects

 

Skills you need to succeed:

• Are fluent in English (both spoken and written)

• Have good knowledge of MS Windows 7, 8.1, 10 operating systems and MS Office products

• Are taking full responsibility for the assigned task

• Are able to deliver your work reports in the appropriate business manner

• Are willing to provide the highest level of customer service

• Have good analytical and problem-solving skills and attention to details

• Are results focused and have an ability to meet deadlines

• Are capable to concentrate on many tasks at the same time

• Have excellent communication skills

• Are well-organised team player

 

What’s in it for you:

• Friendly work atmosphere and positive environment with great work-life balance (a 30-minute lunch break included in the 8-hour working day)

• Access to free in-house English classes, with our dedicated English Trainer

• Opportunity to become one of the Internal Trainers

• A multinational environment, with strong ties to UK business culture

• LuxMed medical healthcare and Generali group insurance

• Multisport Plus / Classic or MultiKafeteria benefit systems

• Extra day off for voluntary activities close to your heart

• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform