Ukrainian Freelancer Medical Call Centre Agent

We are expanding our virtual patient support team and are looking for an experienced and empathetic freelancer with experience in health sciences. Improving other people’s lives is a creed you go by!

Our goal is to help as many patients as possible and to contribute to making new medical treatments available to patients more quickly. Our call centre agents/customer consultants are the first contact point for patients to establish a relationship and support them in learning all there is to know about the pharmaceutical research industry.

This customer service job requires you to contact patients who are already registered to receive more information about the clinical trial. Furthermore, you will discuss pre-screening questions with them to verify whether they meet the eligibility criteria for the study.
We welcome applicants with a background in health sciences – we offer additional extensive training for your field of work.

✅ We offer the following
• Secure a fully remote job as a freelancer
• Extensive onboarding and training from home in the first 3 weeks
• Working hours are Monday – Friday from 9 a.m. to 6 p.m.
• Attractive payment model
• Growing knowledge of the medical research industry
• Motivating patient feedback and the possibility of contributing to medical research
• Sympathetic, team-oriented, and motivated colleagues and professionally qualified contacts
• Regular company events, both onsite and online

✅ Your tasks
• Consulting interested patients via telephone, both inbound and outbound and using an array of software tools
• Corresponding with patients quickly via e-mail
• Pre-screening patients and providing information about the clinical trial according to our phone script
• Responding empathetically and precisely to patient queries according to our FAQ
• Forwarding patients to respective clinical trial sites
• Documenting patient contacts in our client management system reliably
• Adhering to the principles of risk management, including health- and security-related regulations

✅ Your qualifications
• Experience as a call centre agent or in customer service in the medical field, including handling phone calls and customer interaction
• Experience in working from home
• Ideally, a degree as a nurse, study nurse, paramedic, sports scientist, physical therapist, occupational therapist, nutritionist or similar
• High self-motivation, commitment, and sense of responsibility
• Goal-oriented, efficient, and independent approach to work
• Empathetic, clear communication, and a passion for helping others
• Very good Ukrainian skills (native tongue)
• Very good English skills (C1 level, Operational language)Skilled in computer use and IT affinity
• A separate, uninterruptible working environment and the willingness to work with a 27-inch monitor in one location.
• Have an internet connection with a speed of at least 25 Mbit/s download and 5 Mbit/s upload capacity.

Have we caught your interest? Then we should definitely get to know each other. To arrange an initial meeting with us, we require you to send us a short voice message:

* Please attach a Vocaroo voice message to your application. Tell us more about yourself (30 seconds up to 1 minute). After finishing your recording, you can copy the link and include it in your application. *

We are looking forward to your application, including your hourly rate.