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HR Contact
We are looking for an individual with business acumen and prior leadership experience to join a customer centric team culture. If you are interested in leading the product support team with the goal of enabling customer success, let’s chat about the role of the:

VP Product Support

  • Data publikacji:
  • 17-02-2020
  • Miejsce Pracy:
  • Kraków
  • Wynagrodzenie:
  • 26,000 Brutto
  • Stanowisko:
  • Manager


Your role:
• Lead and prioritize the Product Support team’s workload in a scalable and self-organizing way, as well as support the team in everyday activities to ensure high team’s activities performance and quality management.
• Define and continually refine the roles and responsibilities within support and ensure communication across the organization to align on expectations of the support team.
• Manage training and onboarding for new team members, and update training for existing members.
• Build and maintain effective, scalable triaging and prioritization policies, procedures, as well as recommend process improvements or changes, as appropriate to optimize efficiency and the customer experience.
• Be involved in creating, implementing and manage cross-functional processes and communication paths to ensure a customer centric focus in solving product and product-related issues.
• Cooperate with other company leaders and teams to collectively meet business goals and growth objectives, as well as interface between customers and professional services/product/engineering teams.

Your profile:
• University degree in Computer Science or related field.
• Minimum of 5 years’ experience in a hands on application support team.
• Experience in web development such as HTML, CSS, JavaScript, PHP or similar.
• Practical use of OOP, SOLID programming principles.
• Firm grasp of source code management (Git and GitHub, including pull requests and diffs).
• Familiarity with testing tools (Selenium, Behat, PHPUnit, PHPSpec,…)
• Extremely analytical, detail-oriented and a highly developed customer-first mindset.
• Know-how of long-term commercial software projects, including familiarity with development and release processes and workflows.
• Knowledge of GDPR, DPAs and other compliance frameworks.
• Highly developed communications skills and impeccable written communication skills in English.
• Willingness to travel.


We offer:
• Salary up to 26,000 PLN Gross.
• Interesting projects with the possibility of utilizing own ideas and solutions.
• Place in an ambitious team with a collaborative atmosphere.

Join an eZ going team, check out their website and the product: https://ez.no/

Please contact us to obtain more details. We will be happy to meet you!
Your consultant is: Olga Kamińska 
Phone number: +48 500 035 642

Apply via: https://bit.ly/2Rld4kh