Customer Account Specialist

Description In Hewlett Packard Enterprise we create new possibilities for technology and services, offering solutions, which help businesses and individual clients in achieving their goals, making the most of its potential, fulfilling aspirations and dreams. We serve our clients in over 170 countries.

Hewlett Packard Enterprise Financial Services (HPE FS) is a wholly owned subsidiary of Hewlett Packard Enterprise. With over $8 billion in assets, and a direct presence in more than 50 countries, HPE FS provides customers with a broad range of financial products and services, with unmatched flexibility and global consistency.

HPE International Bank is part of HPE FS and is regulated by IFSRA in Ireland. This means that HPE FS is able to expand its range of financial programs and constantly develop more flexible and innovative financial solutions within Europe.

You will work as part of a virtual team with colleagues located in Wroclaw and Ireland. You will be part of a team delivering leasing documentation to our Global Accounts segments within HPE FS.   Qualifications

Education and Experience Required:
• Fluency in English and a second European Language; German, Italian and French preferred
• A third level qualification in a business related field and / or accounts receivable/customer service experience
• Previous experience working for a multinational a benefit
• Leasing background preferred but not required

Knowledge and Skills Required:
• Languages: English and Second European language a requirement
• Knowledge of local market a plus
• Collection skills and/or Customer Service Skills:
• Super customer service attitude. Responsiveness and ownership of customer queries
• Target oriented and business acumen
• PC skill: MS particularly experience in Excel: Pivot, statement preparation, Macro
• Negotiation skills
• Telephone skills
• Ability to track and complete collections management activities
• Prioritization / Organizational skills
• Good communication and written skills
• Good time management
• Ability to work on own and within a team;
• Interpersonal skills
• Problem solving skills
• Good business & escalation judgment
• Flexibility and an ability to multi-task
• Good PC Skills
• Relationship management skills
• Basic accounting knowledge a benefit
• Basic knowledge of legal recovery processes
• Basic tax/VAT knowledge beneficial
• Basic knowledge in the field of Customer Relations.
• Demonstrated verbal communication and customer service skills


We offer not only a stable job in well renown company but it also provides an attractive working environment where you can meet many new, inspiring people from all across the world. A place where you can develop yourself, work with experts, have some occasions to relax and have some fun as well as to enjoy many activities suitable for our Employees and their lifestyles . Below you will find information about what we have to offer:

• Medical package for Employees and their closest family
• Multisport card
• Life insurance package
• Employee Assistance program – help in a difficult life situation
• Free coffee, tea, sandwiches and fruit
• Modern offices in the city center
• Work-Life balance support including flex-time arrangements and work from home opportunities
• Trainings, opportunity for personal development and advancement within the company
• Wellness program
• HPE Culture – special offers from theatres and cinemas
• CSR (Corporate Social Responsibility)
• HPE Badge discount program
• Welcome2Wroclaw – let us show you the City