Application Support Engineer for Orbus Software

Orbus Software is a leader in the Enterprise Architecture and Digital Transforamtion markets. The vacancy advertised is for position in our Support Team, working directly with our customers.

Excellent command of spoken and written English and customer service experience in English is a must have requirement.

A successful candidate should also have knowledge and/or experience with

• Windows Server management
• SQL Server administration and troubleshooting (Database Engine, Reporting Services, Integration Services)
• Azure AD management, SSO implementation (SAML, OAuth)
• Azure cloud computing (Azure SQL, Azure App Services, WVD)
• IIS administration and troubleshooting
• MS Office and Visio software installation, configuration, and troubleshooting.
• Experience of Active Directory, DNS and Windows networks
• Remote Desktop Services

Experience in application support is welcome but not necessary.

Responsibilities:

• Providing technical support for our Orbus Software's customers as well as for internal users

• Managing incident lifecycle in Zendesk

• Engaging with other teams within geographically dispersed organization