CALL CENTER AGENT | ATHENS, GREECE

Greetings from sunny Greece!

One of the biggest call centers in Greece, located in Athens, providing its services in 40 languages & dialects, is recruiting employees speaking any (at least 1) of the following languages:

Arabic, Bulgarian, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, French, Gaelic, German, Greek, Hebrew, Hindi, Hungarian, Finnish, Icelandic, Italian, Japanese, Latvian, Lithuanian, Maltese, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Turkish, Ukrainian, Urdu

Dialects include: Cypriot, Flemish, North African, French, Latin American Spanish

If you are an adventure seeker, open to move to the warm country, looking for a job that will allow you to combine traveling and work, you found the right advertisement.

What you need to know before applying

• The new hire training and the internal communication within the company is in English, so speaking English at a communicative level is a must.
• There are multiple projects you may work for, some of them offer the possibility to work from home (from any place in Greece). At some project it is necessary to work from the office (Athens) and there are those where the decision of a workplace is yours. Don’t forget to declare your preferences during your interview.
• Different projects support different channels. Apart from the standards phone channel, you may be introduced to email and social media channels or certain back-office tasks. Details during the interview.
• You are not just an employee!
  • HR department is there to help you solve your issues or refer you to appropriate institution with any query related to your new life in Greece. Just ask.
  • Moreover, the company will pay for your flight ticket to Greece and your stay at a hotel for the first 2 weeks in Greece.

Sounds good, right?

But… we also have certain expectations!

• You need to be a native speaker of one of the following languages:

Arabic, Bulgarian, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, French, Gaelic, German, Greek, Hebrew, Hindi, Hungarian, Finnish, Icelandic, Italian, Japanese, Latvian, Lithuanian, Maltese, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Turkish, Ukrainian, Urdu

• Dialects include: Cypriot, Flemish, North African, French, Latin American Spanish

• Quite good general computer skills including the basic knowledge of Microsoft Office, (Excel, PowerPoint, Word) are also necessary.
• We need this because you are going to work with the computer on daily basis.
• Knowledge of English language, both written & oral
• It’s because the training is in English and your supervisor may not be your native language speaker.
• Communication skills, both written & oral, customer orientation
• You are going to be the voice of a certain company for its customers. Think about those customers as your own. Can you make them satisfied at the end of the interaction with you?

Don’t worry about the tools we use – we will teach you everything on the training.

Responsibilities depend on the project.

In general, your task is to manage customer queries via phone calls, emails or social media.

Send us your CV to get more details on available vacancies. We will call you back.

You can count on

• Complete relocation support
• Competitive monthly salary + 2 extra salaries per year (paid through Christmas bonus, Pascha bonus and summer bonus)
• Private Health Insurance
• Numerous benefits and discounts (there is a list of companies that offers discount to our employees)
• Development opportunities (internal promotion system for higher positions e.g. supervisor, QA analyst etc., elearning platform offering rich variety of online courses and what you learn on the job at our company is an extra skill you get (our projects use popular platforms to handle customers queries and we are going to teach you how to use them)
• Special events and community & social responsibility initiatives
• Free online Greek language courses
• Great working environment with relaxing break areas at the premises