Customer Operations Specialist German Speaker

  • Data publikacji:
  • 17.8.2021
  • Miejsce Pracy:
  • Kraków
  • Branża:
  • Pozostałe
  • Stanowisko:
  • Account Manager
We are looking for candidates for positions related to Customer Service for our global clients

 

Responsibilities

 

  • Be the first point of contact for Customers
  • Resolve Customer requests received via all mediums (phone, email, fax) according to agreed service levels and service standards
  • Provide assistance to customers in self-service mediums and assist customer to complete transactions
  • Record and follow up all customer contacts in customer facing systems
Requirements

 

  • very good German C1 and good English B2
  • Higher education
  • excellent communication skills
  • strong customer focus
  • Continuous improvement mind-set
  • ability to deal with multiple tasks and work in a dynamic environment
  • ability to cooperate efficiently in a team
  • good working knowledge of MS Office tools and Outlook
  • experience in using one of major ERP systems (e.g. SUN/ SAP ) will be an advantage

 

What we can offer

 

  • Attractive salary package
  • Additional funds for trainings and certifications (ACCA, CIMA, CIPS, Lean Six Sigma)
  • Complex medical care and individual life insurance
  • Assistive technologies and reasonable adjustments for people with disabilities
  • Non-monetary benefits (e.g. MultiSport Card, vouchers for cultural and free time activities, 12 sports sections, and many more)
  • Energetic atmosphere at work
  • Attractive relocation allowance available once relocating from another country

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