Customer Support Specialist

Customer Support Specialist

Position Overview:

As a Customer Support Specialist, you will be the primary point of contact for our valued customers. You will handle inquiries, resolve issues, and ensure a seamless experience for every customer interaction. This role requires a passion for customer service, excellent communication skills, and the ability to thrive in a fast-paced environment.

Key Responsibilities:

  • Respond promptly to customer inquiries via phone, email, and live chat.
  • Resolve customer complaints and ensure customer satisfaction.
  • Assist customers with product information, troubleshooting, and account inquiries.
  • Escalate complex issues to the appropriate team members for resolution.
  • Maintain accurate records of customer interactions and transactions.
  • Collaborate with other departments to improve overall customer experience.
  • Stay updated on product knowledge and company policies.

Requirements:

  • Fluency in Dutch and English (both written and verbal).
  • Proven customer support experience or experience in a similar role.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities.
  • Ability to multitask and manage time effectively.
  • Positive attitude and a desire to help others.
  • Experience with CRM software (e.g., Salesforce) is a plus.

Benefits:

  • Competitive salary commensurate with experience.
  • Health insurance and retirement benefits.
  • Flexible working hours and remote work options.
  • Opportunities for career growth and development.
  • Vibrant and inclusive company culture. 

Please submit your resume and cover letter to leslie@happyworldrecruitment.com with "Customer Support Specialist Application" in the subject line.

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