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Superior Logistics is an innovative company operating in the logistics industry. We are actively developing on the Polish market. We work with American logistics companies. Strong international relations make it possible to receive cooperation offers not only from Superior Logistics, but also from our partner companies.

QA specialist

  • Data publikacji:
  • 02-09-2022
  • Miejsce Pracy:
  • Kraków
  • Wynagrodzenie:
  • 4400-5280 netto
  • Stanowisko:
  • Specjalista ds. Marketingu
Requirements   — Strong Upper Intermediate / Advanced English (B2/C1); excellent verbal, written and interpersonal communication skills — At least one year of experience in a similar position (i.e. Sales Assistance, Customer Support, Quality Control Manager) in B2B / B2C international markets — Previous experience in a managing position at a call center is preferred — Advanced user of Sheets, Docs, Slides, Forms (MS Office, Google Docs, and Spreadsheets etc.) and CRM — Experience working with key metrics and process effectiveness indicators — Customer service oriented attitude     Responsibilities   — Evaluate the quality of QA sessions on Customer Support Agents’ communication with clients and their compliance with internal guidelines and metrics (70% of your workload) — Prepare reports and provide feedback according to the results of quality checks — Continually revise and improve the effectiveness of the QA process and procedures to increase the quality of Sales Activities — Participate in developing, improving and implementing quality control system, establishing standards and regulations, monitoring compliance — Define which learning and training needs are necessary to increase the productivity of Customer Support Agents and L&D specialists — Keep an eye on new communication/sales/business trends that are worthy of being implemented to make sales workflows and results better — Carry out trainings, seminars, master-classes for L&D specialists on staff development, services / product procedures changes — Carry out QA checks for assigned team; organize one-to-one coaching sessions to discuss and improve QA results — Provide recommendations for improving Customer Service level (if appropriate)   Terms     — Opportunities for professional development and personal growth — Corporate events, holiday celebrations, team building activities — Friendly and supporting environment, young team — Working schedule is Monday - Friday, 10:00 - 18:00 in a modern, cozy and comfortable office — Timely payment, career prospects — Fully paid trainings