Service Design Lead

Nair Systems is currently looking for Service Design Lead for our UAE operations with the following Skill set and terms & conditions. 

TECHNICAL SKILLS & KNOWLEDGE•              

 Proven experience in service design, journey mapping, service blueprinting, and experience strategy.•              

 Skilled in facilitation, co-creation, and stakeholder engagement.•              

 Expertise in Figma, Miro, Adobe Creative Suite, and prototyping tools.•        

       Strong understanding of service design systems and frameworks.•              

 Familiarity with Agile and cross-functional service development.•                Experience conducting user research, service prototyping, and usability testing.

PREVIOUS EXPERIENCE•                4–8 years of experience in service design or related fields.•              

 Experience leading complex, cross-channel service projects from discovery to delivery.•                Bachelor’s degree in Design, Service Design, HCI, or a related field (Master’s preferred).•                Prior experience working in multinational and dynamic organizations.•              

 Strong portfolio showcasing service design outcomes and impact.Key Accountabilities•      Lead the design and orchestration of end-to-end service experiences, connecting digital, physical, and human touchpoints to deliver cohesive customer journeys.•    

Joining time frame: 2 weeks (maximum 1 month)

Should you be interested in this opportunity, please send your latest resume at nishanthini.suda@nairsystems.com