Customer Support Employee

Purpose of the position:
Manage incoming orders in a proactive way in order to achieve an optimal customer satisfaction and the
highest process efficiency.
Position within the company:
Reports to the local General Manager.

Customer Service Specialist

Opis stanowiska:

• Works with clients on an ongoing basis:
• Accepts orders in writing or in any other form accepted in the Company, system order entry.
• Checks the credibility and financial liquidity of the recipient as well as the current balance of clients' liabilities towards the Company and informs superiors about any delays.
• Prepares commercial offers, negotiates the terms of the transaction regarding order completion date, method of delivery and method and date of payment (for non-cash settlements) as well as possible discounts to the applicable prices.
• Arranges the shipment of the goods.
• Aims to expand the circle of recipients by direct contacts with existing customers and by conducting promotional activities.
• Complaint management both in a qualitative and quantitative way, together with production and sales.
• Prepares and carries out occasional field trip plans - after approval of direct superiors.
• Providing local support for international marketing and content for industry articles.
• Frequent reports to management on the execution of orders.
• Monitoring of transport costs and control of transport invoices.
• Keeping the order portfolio systematically up-to-date and free from overdue orders.
• Monitoring delivery times, prices, numbers and agreements and acting proactively in the event of non-compliance.
• Answering questions from customers and colleagues by telephone and in writing
• Taking care of sample packs
• File documents correctly.

Wymagania:

• Minimum Bachelor’s degree
• 1 to 2 years of work experience in a similar position/organisation
• You are accurate and result-oriented
• You have a proactive working attitude.
• Good knowledge of the English language both verbal and in writing is considered a must

Oferujemy:

Permanent employmentAttractive salaryOpportunities for professional developmentWork in a rapidly expanding foreign-owned company